Help and contact · BCH Scan app

Reading a result

What does the score mean?

Each product gets a score from 0 to 100 and a word: low, moderate or high inflammatory load, according to the BetterCallHealth method. 100 is the lowest load. Under the score, one sentence says what adds load in this product, or what protects. "Learn more" opens the sources. The full calculation is published in the app: Profile, then the Method.

Why does the app show "No score"?

When too many of a product's ingredients are unknown to the database, the app gives no score rather than a wrong one. You can photograph the label: the ingredient list is then read directly.

A product can't be found, or its result looks wrong

Product records come from Open Food Facts, an open database kept up by its contributors. If a product is missing, photograph its label from the Scan tab. If a result looks wrong to you, write to us with the product's name: every report is read.

What happens to my photos?

A photo of a label or a plate is used for the reading, then disappears. No image is kept. Your consent is asked before the first one is sent.

Premium subscription

How does the free trial work?

The trial lasts seven days. Nothing is charged during that time. If you allow notifications, the app reminds you before it ends. Unless you cancel, the subscription starts on the date shown on the subscription screen.

How do I cancel?

• On iPhone: Settings, your name, Subscriptions, BCH Scan, then "Cancel Subscription".
• On Android: Google Play, your profile, Payments & subscriptions, Subscriptions, BCH Scan, then "Cancel subscription".

Cancelling takes effect at the end of the period already paid for. Deleting the app does not cancel the subscription.

How do I restore a purchase?

On the app's subscription screen, tap "Restore". The subscription is linked to your Apple or Google account: it comes back without a new payment.

How do I ask for a refund?

Payments are collected by Apple or Google, who handle refund requests: at reportaproblem.apple.com for the App Store, and from your order history for Google Play. If you are stuck, write to us.

Your account and your data

I am changing phones

Sign in with the same option as before (Apple, Google or your email address): your scans, your list and your week come back. On the first screen, "Already have an account? Find it" also works with your email address. Blood test values do not travel: they never leave the phone where you entered them.

How do I delete my account?

In the app: Profile, Data, "Delete my account". Your scans, your situation and your list are permanently deleted. Remember to cancel the subscription first: it is managed by Apple or Google.

How do I get a copy of my data?

In the app: Profile, Data, "Export my data". For any other request about your data, write to contact@bettercallhealth.com. The details are in the privacy policy.

What the app is not

BCH Scan is an information and lifestyle app. It is not a medical device, makes no diagnosis, prescribes nothing and does not replace medical advice. What it shows describes a product, never your state of health.

In a medical emergency: 999 or 112 (United Kingdom and Ireland) · 112 (Europe).

See also: terms of use · privacy policy.

Publisher

BetterCallHealth LLP, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Contact: contact@bettercallhealth.com.